kui99's Privacy Policy

1 Purpose of This Policy

kui99 ("we", "our", or "platform") places the highest importance on protecting the privacy of users in Bangladesh. This privacy policy sets out how your personal information is collected, stored, processed, and protected when you use the kui99 website.

By using this platform, you will be considered to have accepted the terms of this policy. If you do not agree with any part of this policy, please refrain from using this platform.

2 Scope of Application

This policy applies to the following:

• Browsing the kui99 website or creating an account.
• Playing games, placing bets, or using any interactive services.
• Completing transactions via bKash, Nagad, or Rocket.
• Contacting us through customer support or live chat.
• Participating in promotional offers, bonuses, or VIP programs.

Information You Provide Directly

When you provide information to us yourself, it may include:

• Name, date of birth, and contact address.
• Mobile number and email address.
• Identity document details required for age verification (national ID or passport number).
• bKash, Nagad, or Rocket account number (at the time of transactions).
• Details of messages or complaints you provide when contacting customer support.

Automatically Collected Information

The following information may be automatically collected while you use the platform:

• IP address and device type.
• Browser and operating system information.
• Time of site access, pages viewed, and session duration.
• Information collected through cookies and similar tracking technologies.
• Gaming activity, betting history, and transaction logs.

Information Received from Third Parties

On occasion, we may receive information from trusted third-party sources for the purpose of identity verification or fraud prevention. This information is always collected in accordance with applicable law and this privacy policy.

Service Operation & Improvement

kui99 uses your information for the following purposes:

• To create, verify, and manage accounts.
• To confirm deposit and withdrawal transactions (bKash, Nagad, Rocket).
• To keep gaming services and promotional offers active.
• To improve customer service quality and resolve issues.
• To manage the VIP program and provide cashback rewards.

Security & Legal Compliance

For your protection and ours, we use information to:

• Detect and prevent fraud, money laundering, and other illegal activities.
• Ensure age verification — only users aged 21 and above may use the service.
• Meet applicable legal obligations and comply with regulatory authority directives.
• Monitor responsible gaming limits.

Communication & Promotions

With your prior consent, we may send bonus offers, cashback updates, or important service-related notifications. You may request to opt out of such communications at any time.

Service Provider Partners

We work with trusted third parties for specific technical and operational tasks. These partners may include payment processors, game software providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and Ezugi), and technical infrastructure service providers.

These partners are given only the amount of information strictly necessary to complete their designated tasks. They are required to follow the same strict data protection policies as we do.

Disclosure for Legal Reasons

In the following circumstances, we may be required to share information with legal authorities:

• To comply with a court order or legal warrant.
• To assist in investigations into money laundering or fraud.
• In the interest of protecting the rights and safety of ourselves, users, or third parties.

What We Do Not Do

kui99 never:

• Sells your personal information.
• Transfers information to third parties for advertising campaigns.
• Shares information without authorization without your consent.

What Cookies Are and Why They Are Used

Cookies are small text files stored in your browser. kui99 uses cookies to ensure platform functionality, remember your preferences, and improve the user experience.

Types of Cookies

• Essential Cookies: These are necessary for the platform to operate correctly. Login sessions, security verification, and core functions depend on these cookies.
• Functional Cookies: Store your language preference, display settings, and account-related information.
• Analytical Cookies: Used to understand which parts of the platform are used most and to improve service quality.

You can control cookies by changing your browser settings. However, disabling essential cookies may make some platform features unavailable.

Technical Security

kui99 keeps all data transfers secure through SSL (Secure Socket Layer) encryption. This means all information travelling from your browser to our servers is encrypted, making it practically impossible for third parties to read.

• Industry-standard firewalls and intrusion-prevention systems are active.
• Sensitive data is stored in encrypted databases.
• Regular security audits and vulnerability tests are conducted.
• Only authorized staff can view your information through access controls.

Organizational Security

Our team regularly undergoes data protection training. Staff are bound by confidentiality agreements and their activities are monitored. We commit to promptly notifying affected users if any security breach occurs.

Data Retention Period

Your personal information is retained only for as long as necessary to fulfill the purpose for which it was collected, or as required to meet legal obligations. Even after an account is closed, some information may be retained for a set period for legal reasons.

Right to Access & Review Information

You may request from kui99 at any time to find out what information we hold about you. This request can be made through our support team.

Right to Correct Information

If there is any inaccuracy or incompleteness in your stored information, you may contact our customer service to request a correction. We will make the necessary corrections after appropriate verification.

Right to Delete Information

In certain circumstances, you may request that your information be deleted. However, it may not be possible to delete information related to legal obligations or active transactions.

Right to Object to Marketing Communications

If you do not wish to receive promotional emails or notifications, let our customer service know at any time or use the unsubscribe option in any notification. However, important notifications related to transactions and your account will continue to be sent.

Monitoring Gaming Behaviour

kui99 prioritizes responsible gaming. By analysing data on your gaming activity, we can identify unusual or risky behaviour and provide support when needed. This information is used solely for your protection.

To learn more about responsible gaming limits, self-exclusion, or taking a break, visit our Responsible Gaming page.

Process for Changes

kui99 reserves the right to update this privacy policy as needed. Before any significant change takes effect, we will notify you via a notice on the platform or by email to your registered address.

If you continue to use the platform after a change, you will be considered to have accepted the revised policy. It is therefore advisable to review this page regularly.